Record Your Screen in Specloop and Show Us What You Mean

Describing a problem on a page in writing takes a paragraph and still gets misread. Showing it takes thirty seconds. From release 1.339 you can record your screen and your voice inside Specloop, and the video goes straight to the people working on your project.

There is nothing to install and no separate video account. It runs in your browser, in the same place as your project chat and your change requests.

Where to record

• Support chat. Next to the paperclip there is a Record screen button. The finished video is posted into the conversation with a player, so everyone in the thread can watch it right there.
• Change requests. Every pin and reply has a Record screen option. Point at the spot, then talk through what you want changed, which is often clearer than a written note.
• Videos. A new page in your sidebar keeps every recording for the project, newest first. Record a video at the top starts a new one.

How a recording works

1. Press Record screen or Record a video. A short panel explains the options and lets you turn your microphone on or off.
2. Press Start recording. Your browser asks what to share: your entire screen, one window or one tab. Pick Entire screen if you want to switch between apps while you talk, and tick Share audio if the sound on your screen should be included.
3. Talk and click as you normally would. A small bar at the top of Specloop shows the time and lets you pause, resume, stop or throw the take away.
4. Stop when you're done. You see the recording straight away, and can save it, download a copy or record again.

A recording can run for up to ten minutes. A countdown appears near the end, and at ten minutes it stops by itself and keeps everything recorded so far. Ten minutes covers a full walkthrough of a page or a feature; for anything longer, a call is usually the better tool.

The Videos library

Every recording is kept in Videos, for the project you're looking at. Click one to watch it, copy a link to it, download it, or delete one you made. Recordings posted in the project's conversation or on its change requests show up here too, so you don't have to scroll back to find them.

When we record a video for you, it appears in your library as soon as we share it with you.

Share a recording

Open a recording you made and press Share. Turn on Anyone with the link can watch and you get a link that plays the video in any browser, no Specloop account needed. Send it by email, post it to LinkedIn, X, Facebook or WhatsApp, or copy it. Pasted into a message, the link shows the video's title and a preview picture.

Turn the switch off and the link stops working straight away, for everyone who has it. Turn it on again and you get a new link.

Forward a message or a recording

Every message in Support chat has a Forward button. Pick another conversation and a copy lands there, marked with who originally sent it. Files and recordings come along, and the people in that conversation can open them. Nobody outside it can.

Tips

• Record from the place it belongs. A recording made on a change request stays with that request, and one made in chat lands in that conversation.
• Say what you're looking at. "On the pricing page, this button should go to the booking form" makes the video useful without the pin.
• Shorter is better. One recording per issue is easier to act on than one long video covering everything.
• Use a computer. Phones and tablets can't record their screen in a browser, so the button only appears on a laptop or desktop.