Change requests
A reminder when we're waiting on your answer
If we ask you a question on a change request, we email you. If you haven't answered after a day, you get a reminder, up to three, so a change never stalls because a question got buried.
changelog
What's new.
Every improvement that reaches clients, as it ships. Weekly summary on Fridays for clients who want it by email.
November 5, 2026
Website
One price: $99 a month per website
Add your site for $99 a month, everything included: we move it in, host it, and make every change you pin. New features and apps are quoted before we start.
See pricingChange requests
Every change is checked on your site before it's marked done
Before a pin turns grey, Specloop opens the page on your live preview, finds the change and checks it against what you asked for. If it doesn't match, the pin stays open until it does.
Open Change requestsChange requests
Save a pin and you're done
Save a change request and that's it. Nothing to send: we pick up new pins every 5 minutes. When a change is live, the pin turns grey and says what we did, with no approval needed. You can show or hide done pins.
Open Change requestsNovember 4, 2026
Change requests
Your change requests reach us on their own
There is no Send button any more. Once you stop editing a pin for 15 minutes it comes to us by itself, and each pin shows how long until it goes. Want it sooner? Open the pin and press Send now.
Open Change requestsNovember 2, 2026
Portal
Start on your Board, with a walkthrough and a two-minute tour
You now land on your Board when you sign in. A step-by-step walkthrough of your portal is pinned on top, with a narrated two-minute tour video. The Board is for things worth keeping: decisions, plans, call notes and work several people share.
Open the Board Read the full storyNovember 1, 2026
Portal
Switch between your brands at the top left
If you work with us on more than one brand or project, pick one from Your brands at the top left and everything follows it: Board, Chat, Change requests, Documents and Videos show that brand only.
Read the full storyOctober 31, 2026
Change requests
Check your change requests, then send them together
A new pin starts as a draft, so you can pin everything you notice and edit it before anything reaches us. When you're ready, one screen lists every draft to check and send. What you sent shows in your Activity feed.
Open Change requests Read the full storyOctober 30, 2026
Portal
A help center with real screenshots of every page
Every Help center article now shows the real page with each part marked and explained, and one page sets out when to use Chat, a change request or the Board.
Open the Help center Read the full storyOctober 28, 2026
Portal
Meet the Board: updates from your team you can comment on
A new Board page in your sidebar holds every update, report and walkthrough video from the team, newest first. Open a post to read it and reply underneath, or react with an emoji. When a post needs your attention we email you a preview with a link straight to it.
Open the Board Read the full storyPortal
A welcome post pinned to the top of your Board
Welcome to your Specloop workspace now stays at the top of your Board and explains where everything lives: the Board, Change requests, Support chat, Documents and your Dashboard. A good first stop for anyone new on your team.
Open the Board Read the full storyPortal
A lighter, friendlier look, and a white chat with colored bubbles
Every page is lighter and rounder, and the dark screens are gone, calls included. In Support chat your messages sit in a soft green bubble and everyone else's take a soft tint of their own color, so you can see who said what at a glance.
Read the full storyOctober 27, 2026
Dashboard
Your project plan and AI search score on your dashboard
Two new dashboard cards: Project plan shows the plan once it is shared and whether it is approved or waiting for you, and AI search readiness shows your site's latest score for being found and quoted by AI assistants, with the change since the last check.
Open your dashboard Read the full storyOctober 26, 2026
Chat
Scroll back through your whole chat history
Support chat keeps loading older messages as you scroll up, all the way to the first one, and search finds a message however old it is and jumps straight to it.
Open chat Read the full storyChange requests
Change request previews show your site's real fonts
Some sites showed in a fallback font in the preview. The preview now loads your site's own fonts, so what you pin on looks like what your visitors see.
Read the full storyOctober 25, 2026
Chat
Chat opens faster
Threads, the chat list and unread counts load in a fraction of the time they did. Opening a thread no longer reloads the whole page behind it, and call transcripts load when you open them instead of with every thread.
October 23, 2026
Calls
Meeting-link calls land in your team thread
A call that starts from a Specloop meeting link now files its call card, transcript and summary in the thread your team actually uses with us: your group thread when you have one, otherwise the company channel. Before, it always went to the company channel.
Open chatOctober 22, 2026
Portal
See your documents as tiles
Documents now have a List | Tiles switch. Tiles show what each one is: images and PDFs show their first page, Google Docs, Sheets and Slides show their own thumbnail, links show the page's picture or the service's mark, and Word, Excel and other files show a typed tile. Your choice is remembered on that device.
DocumentsChange requests
Attach a link to a change request
Next to Attach file on every change request and reply there is now Attach link: paste the address of a Google Doc, Figma file or Loom recording and it sits with the request, no upload needed. Wherever Specloop takes a file, it now takes a link as well.
October 18, 2026
Portal
Add a document as a link
A document does not have to be a file. Paste the address of a Google Doc, Figma file or Notion page on the Documents page and it sits in the same list as your uploads, opens in a new tab, and your team is told about it. Notification links also open the right page again.
DocumentsOctober 14, 2026
Chat
Share a recording with a link, and forward any message
Press Share on a recording you made to get a link anyone can watch without an account, with buttons for email, LinkedIn, X, Facebook and WhatsApp. Turn it off and the link stops working. Every chat message now has Forward, so a message, file or recording can go to another conversation.
Read the full storyPortal
Record your screen and show us what you mean
Record your screen and your voice for up to ten minutes from Support chat, any change request or the new Videos page. Nothing to install, and every recording is kept in your project's Videos library.
Open Videos Read the full storyOctober 8, 2026
Calls
Your booking link, one click from any email
Writing an email or a reply in Specloop, the Booking link button drops your booking page or meeting room link where your cursor is. The signature editor has it too, so the link can go out with every message.
Read the full storyPortal
A one-minute narrated tour of your portal
Your invitation now links a short narrated walkthrough of the portal: your live site, what the two numbers mean, how to ask for a change, and where we post updates. Watch it before you sign in, or forward it to a colleague.
Watch the walkthroughOctober 7, 2026
Calls
Pick your time zone when you book
The booking page opens in your own time zone and you can switch to any other, with the current time shown beside each, so the times you see are the times you get.
Calls
Book a call with your Specloop team
Each of us now has a booking page: pick a meeting length, a free time in your own time zone, and you get a calendar invite with the call link plus a link to move or cancel it. Calls run in your browser, and when you're a Specloop client the transcript and summary land in your chat with us.
Read the full storyChat
Copy any message
Every chat message has a copy button: hover over it on a computer, or tap it on a phone and choose Copy. On a call card it copies the call summary.
Open chat Read the full storyChat
Drop in several files at once
Drop, paste or choose several files in chat. The first attaches and the rest wait their turn, each sent as its own message. Files that can't be sent are named and skipped.
Open chat Read the full storyPortal
Drag and drop into Documents
Drag files onto your project's Documents section and they upload one after another, with a progress line while they go.
Open Documents Read the full storyOctober 6, 2026
Calls
Call summaries land at the bottom of the chat
When a call ends, its card moves to the bottom of the chat, and again when the transcript and summary are ready, so the record of the call is the newest message. Links in summaries and transcripts are clickable.
Open chat Read the full storyChange requests
Website feedback is now called Change requests
The place where you point at something on your live site and ask for it to change is now called Change requests, everywhere in the portal. It works the same way as before, and every change request, its number and its replies are still there.
Open Change requests Read the full storyChange requests
Finished change requests are archived
Finished change requests move to an Archived tab, and the preview of your site shows only open ones. Show archived brings the finished ones back whenever you want them.
Open Change requests Read the full storyPortal
Message our team
The Ask us something and Report a problem cards on your dashboard opened the same chat, so they are now one card: Message our team. A person on our team answers.
Your dashboard Read the full storySeptember 30, 2026
Portal
Every update to your project, in plain English
Each time our team updates your site or app, Activity shows one plain-English line saying what changed. Launches appear with a link to the live site.
Open your dashboard Read the full storyPortal
Change requests, calls and documents in Activity
Activity now records finished change requests, requests opened and resolved, calls with our team, documents we add and approvals, as they happen.
Read the full storyPortal
A weekly summary of your project
Every Monday, each project with activity the week before gets one line summing it up, such as 5 updates, 2 deploys and 1 pin fixed.
Read the full storyDashboard
To-dos and notes for your whole team
Your dashboard has a shared to-do list and notes. Anyone on your team can add to the list and tick things off, and every note shows who wrote it. Nothing in it sends a notification.
Open your dashboard Read the full storyDashboard
Recent activity, open when you arrive
The Activity section on your dashboard, with site updates and notes from our team, is open by default instead of folded away. Hide still folds it.
Open your dashboardSeptember 29, 2026
Portal
Search finds pages, tasks and documents
The search box at the top of every page now finds pages by name or purpose (type "help" for the Help center), tasks by title and documents by file name. On a phone, a search button opens it full width.
Read the full storyChat
Support chat, built for your phone
On a phone the conversation gets the whole screen: the header fits, and tapping a message shows labelled buttons to react or reply, and to edit or delete your own.
Open Support chat Read the full storyChat
Dictation keeps going
The microphone in the message box used to stop writing after a couple of lines on longer recordings. It now keeps going for as long as you talk.
September 28, 2026
Chat
Support chat fits your phone
On a phone the menu no longer opens itself over the page while it loads, and it closes as soon as you pick where to go, so the chat window gets the whole screen.
Chat
Turn a chat message into a task
Our team can now turn any message in your chat into a task on your project in two clicks, with the message attached, so a request made in conversation goes straight onto the work list instead of getting lost in the thread.
Read the full storyPortal
The sidebar stays where you put it
The sidebar no longer folds itself away when you open chat. It stays open until you close it, and it remembers your choice from page to page.
September 27, 2026
Website
Care plans with every cost in the open
Care is now a fixed monthly fee set by the size of your site or app, plus the vendor bills for hosting, database, email and AI at exactly what they cost, with no markup. Hosting only $99, websites $179, apps $399, AI apps $799. The care page shows what each fee pays for, how the bill moves as usage grows, and where it sits in the market.
See care plansSeptember 25, 2026
Portal
Choose what Specloop sounds like
Settings now has a sound picker. Six to choose from, and each one plays the moment you pick it so you are not guessing from a name. Messages from people and everything else are set separately, because a message and a site going down should not sound the same. There is a crying-laughing face in the chat reactions now too.
Open settingsCalls
Chat during a call, and keep it afterwards
There is a Chat button in the call window now. It opens the same thread the call came from, so a link or a spelling passed around mid-call is still there when the call ends, in the place you would look for it. Replies, reactions and attachments all work exactly as they do outside a call.
Read the full storyCalls
The call transcript stays put, and scrolls
Closing the translation panel during a call used to throw the transcript away and stop it recording; it now keeps everything, including what was said while the panel was closed. You can also scroll back to re-read something without the next sentence dragging you to the bottom. Separately, the "turn on notifications" card no longer comes back for people who already turned them on.
Chat
Talk instead of typing
There is a microphone in the message box. Press it, say what you mean, press it again, and the text arrives written the way you would have typed it: punctuated, capitalised, and with the "um"s and false starts taken out. It knows the names of the people in the thread, so they come out spelt right. Nothing is sent anywhere until you stop, and you can throw a recording away without it leaving your computer.
Open Support chat Read the full storyChat
Pin a chat, name a group, and see who is in it
Any chat can be pinned to the top of your own list, and a group chat can be given a name instead of being called after whoever is in it. Hover the "5 people" line in the header to see everyone in the thread, who is online, and to add or remove people. Removing somebody takes away their access and leaves every message they wrote where it is.
Open Support chat Read the full storySeptember 22, 2026
Chat
Reply to a single message, and react to one
Hover any message in Support chat to reply to it directly, and your answer stays in the thread with the question quoted above it, and tapping the quote jumps back to the original. There are reactions too: a thumbs up, a tick, a heart, high fives, a party popper and a thumbs down, for saying "got it" without writing a message.
Open Support chat Read the full storyPlatform
Specloop got noticeably quicker
Pages across the portal now ask for a fraction of the files they used to, and moving between sections no longer re-fetches everything you just looked at. The support chat opens in about half a second where it used to take a beat.
September 21, 2026
Calls
Join calls with live translation
Every call now has a translation panel beside the video. Each person picks the language they want to read in, and every sentence appears in it a couple of seconds after it is spoken, with the original underneath. English, Spanish, Serbian and Montenegrin, German, French, Italian and Portuguese to start.
Start a call from Support chat Read the full storyCalls
Invite anyone to a call by link
Press Invite by link during a call and send it to anyone, whether or not they have a Specloop account. They type a name and join. The link stops working when the call ends.
Read the full storyChange requests
Attach files to a change request
Drop the new logo, the corrected photo or a PDF straight onto the change request. We get the exact file, at the exact spot on the page, and use it rather than a stand-in.
Open Change requests Read the full storySeptember 18, 2026
Change requests
One place for change requests
Comments, edit requests and site edits were the same thing under different names. They are now one list, Change requests: point at the spot on your live site, say what should change, and follow it to done.
Open Change requests Read the full storyChange requests
Scope a change with one word
Start a change request with EVERYWHERE to change that element across the whole site, ONLY to change exactly that and nothing else, or MERGE to bring copy from your old site into the new design. No keyword means this page only.
Read the full storyDashboard
Site health on your project
Every project with a live site shows its speed score and its AI-search (GEO) score, refreshed automatically, so you can see the effect of the work as it happens.
September 16, 2026
Chat
Chat alerts on your phone and desktop
Support chat now rings you: a sound in the tab, a desktop notification when you are elsewhere, and push alerts on your phone once you allow them. No more keeping Slack open just to hear from us.
Turn on alerts in Settings Read the full storySeptember 14, 2026
Chat
Search inside a chat
A search box in every conversation finds any message, file or call transcript in that thread.
Read the full storyPortal
All your projects in one place
If you have more than one site or app with us, your portal lists every project you belong to, each with its own preview, tasks, documents and chat.
Your projectsPlatform
Organizations for agencies and multi-brand companies
An organization sits above workspaces, so an agency or a company with several brands sees all of them from one login and can hand each client their own portal.
September 13, 2026
Chat
Support chat, easier to read
Chat now has two clear columns and three tones: navigation, your channel list, and the conversation. The list folds away while you read, so the thread has the room.
September 12, 2026
Calls
Calls are transcribed and summarised into the chat
Every call is transcribed as it happens. When it ends, a short summary lands in the thread with the transcript behind it, so nobody has to take notes and decisions do not get lost.
Open Support chat Read the full storyCalls
Calls open in their own tab
A call opens in a new tab so your portal stays usable while you talk: open a document, check a task, point at a change request.
September 11, 2026
Chat
Alerts even with the tab closed
Once you allow notifications, a message or a ringing call reaches you on the desktop and on your phone even when Specloop is not open.
Allow alerts in SettingsPortal
Four big actions on your dashboard
Your dashboard leads with the four things people come here to do: ask us something, request a change, report a problem, send us a file. One click each.
Your dashboardChat
Chat says who you are talking to
Every channel names the people in it and whether it is a direct message, a project channel, or the studio, so a message never goes to the wrong room.
September 9, 2026
Calls
One-click calls with screen share
Every chat thread has a Call button. Press it and everyone in the thread is rung through the alerts they already get; the call is filed in the conversation as a message. Screen share included, nothing to install.
Open Support chat Read the full storySeptember 8, 2026
Portal
Start here, plus six guides
New clients land on a card that names the four things to know, and the Help center gained short guides: chat, change requests, documents, approvals and inviting your team.
Help centerPortal
Walkthroughs you can watch before you sign in
Each guide plays as a self-running walkthrough: screenshots, a ring around the thing being explained, a caption. They work from a plain link, so you can forward one to a colleague who has no account yet.
September 7, 2026
Portal
Proposals you can accept online
A proposal arrives as a link: line items, one-time or monthly pricing, terms and a valid-until date. Accept it by typing your name; the project is set up from it.
Your proposalsSeptember 6, 2026
Chat
Direct messages and @mentions
Message one person directly instead of a whole channel, and @mention someone in any thread to pull them in. Attachments work in every chat.
Open Support chat Read the full storyAugust 26, 2026
Portal
Set your own site links and thumbnail
Project members can add or change the live site link, the preview link and the project thumbnail themselves, without asking us.
August 25, 2026
Change requests
Change requests on the whole page, any page
Previews scroll from header to footer with no manual extending, and the page you are on is detected as you click through the site, so a change request always lands on the right page and the right spot.
Open Change requests Read the full storyPortal
A real dashboard when you sign in
The portal opens on a dashboard for your project: status, a live preview thumbnail, open change requests, and the things that need you, instead of dropping you into a page.
Your dashboardAugust 21, 2026
Change requests
Replies on each change request, reviewed full screen
Each change request opens its own thread of replies anchored to the spot on the page, and a full-screen view shows the whole page with every change request on it.
Read the full storyAugust 20, 2026
Change requests
Change requests keep their numbers
Every change request has a permanent number you can refer to in chat or a call, and deleting one no longer renumbers the rest.
Read the full story