Change Requests: Point at What You Want Changed

Ask anyone who has built a website for a client where the time goes, and feedback will be near the top of the list. A screenshot with a red arrow. An email that says "the button near the top of the services page, the second one". A spreadsheet of forty changes where half the rows don't say which page. Then a week later: "that's not the one I meant."

Change requests end that. Instead of describing where a change goes, you point at it. Each change you point at is called a pin. (The tool was called Markup until 28 September 2026 and Loops until 6 October 2026. Same feature, clearer name.)

Open your site in Specloop

Sign in to your portal and choose Change requests in the sidebar, or press Request a change on your dashboard. Your site loads, live, right there in the page.

If you have more than one site or app with us, choose it from the tabs above the preview.

Place a pin, step by step

1. Browse to the page you want to change. The preview opens in Browse mode, so links and menus work the way they do on your live site.
2. Press Pin mode in the bar above the preview.
3. Click the exact spot. A pin drops where you clicked and a box opens next to it.
4. Write what you want in a line or two: "make this headline shorter", "swap this photo for the one attached", "this button should go to the booking page".
5. Attach a file if it helps, up to 25 MB each: the new photo, the logo, the PDF with the right wording.
6. Type @ to alert a teammate if they need to see it.
7. Press Add pin. Pin mode stays on for the next one. Press Browse mode when you're done.

That's it. The pin sits on that spot of that page, and nobody has to guess.

Desktop and mobile, page by page

A change that looks right on a laptop can look wrong on a phone. The icons next to Pin mode switch the preview between desktop and mobile, and you can pin on whichever one you're looking at. Full screen takes the site edge to edge with your pins still on it, and Open full size opens it in its own tab.

Every page of the site keeps its own pins. Under the preview you'll see how many pins are on this page and across the whole site, and Pins on other pages lists each page with pins on it, one click away.

One word sets how far a change goes

Websites repeat themselves: the same button, the same heading style, the same phrase in the footer. When you pin one of them, do you mean this one, or all of them? Say so with the first word of your note:

• No keyword: change it on this page only.
• EVERYWHERE: change every instance across the whole site.
• EVERYWHERE IN a group of pages: change every instance in that family, for example all the thank-you pages.
• ONLY: change exactly this and nothing else on the page.
• MERGE: bring copy or images from your old site into the new design, without rebuilding the page to look like the old site.

The pin shows its scope as a label, and How to write a pin at the top of the page reminds everyone what each word means. One word saves a round of "did you mean just here?"

A conversation on every pin

Each pin is its own small thread. Our team can reply with a question, you can answer, and files can go back and forth right there. The whole discussion about that headline stays attached to that headline.

Every pin gets a permanent number. "Can you look at pin 14?" means the same thing on a call next month as it does today, because removing a pin never renumbers the others.

When a change is done

When we finish a pin, it's archived. It disappears from the preview, so the pins you can see are always what's still to do. Nothing is deleted: press Show archived above the preview to bring finished pins back as grey bubbles, with their full threads. If something isn't quite right, tell us on the pin and we'll reopen it.

What happens on our side

Every new pin and every reply sends our team an email, so nothing waits for someone to check a dashboard. The team sees every open pin across all projects in one list, with its page, its scope and its files, and can copy a project's pins as clear instructions for whoever is doing the work. More on that list is in our post on archived pins.

Tips

• One change per pin. Three changes in one pin is three things to track in one place.
• Start with the keyword. "EVERYWHERE: make the phone number bigger" is clearer than mentioning it at the end.
• Attach the real file. A new photo or logo attached to the pin beats a link to a shared drive.
• Use chat for decisions. Questions like "should we add a booking page?" belong in Support chat. Pins are for things you can point at.

If you're a Specloop client, open your project and choose Change requests to try it. If you're not yet, tell us about your site and we'll show you on your own pages.